Updated Jun 18, 2020

Maya: Your digital health assistant

https://maya.com.bd/

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Maya is a knowledge sharing/messaging platform available on Android, Web, and Free Basics. In order to meet the increased demand for COVID-19, Maya has developed new platforms and strengthened existing ones.

At the beginning of March, Maya saw a surge in queries related to COVID-19. From February to March, there was a 2700% increase in the number of requests for support and information. In addition to COVID-19 queries, contacts are also up on subjects such as mental health (27%+) and interpersonal communication (163%+).In order to meet the increased demand, Maya has developed new platforms and...
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At the beginning of March, Maya saw a surge in queries related to COVID-19. From February to March, there was a 2700% increase in the number of requests for support and information. In addition to COVID-19 queries, contacts are also up on subjects such as mental health (27%+) and interpersonal communication (163%+).In order to meet the increased demand, Maya has developed new platforms and strengthened existing ones. In mid-March, the organization established its own hotline for individuals comfortable speaking with an on-demand expert about COVID-19. As of April 25, the hotline has received more than 2,000 calls, 80% of those calls were received just in the month of April. In addition to the hotline, Maya has added an FAQ to its website homepage in both Bangla and English and importantly a symptom tracker.

Maya also reaches a broad audience through its chatbots in Bangla, Arabic and English languages on its Facebook pages. As the organization’s audience stretches beyond Bangladesh and serves users in the United Arab Emirates, Saudi Arabia and Pakistan, it is essential that users have access to the most up-to-date COVID-19 content. Through the bot, concerned individuals can ask questions and receive immediate and accurate responses on topics such as the basics of COVID-19: how it spreads, symptoms, prevention, treatment, medicine, and statistics. Approximately 60% of queries received ask for a definition of coronavirus. In March, the bots interacted with users more than 45,000 times. To date in April, the number of users has exceeded 40,000.
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Emergency Communication
  
Enabling Community and Connection
  
Treatment
  
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Stage 5: Scaling

Download the app: https://play.google.com/store/apps/details?id=com.maya.mayaapaapp

Focus Areas:

Health and Digital Development

Health and Digital DevelopmentSEE LESS

Implemented In:

United Arab Emirates, Saudi Arabia, Bangladesh and 1 MoreSEE ALL

United Arab Emirates, Saudi Arabia, Bangladesh and PakistanSEE LESS

4
Countries Implemented In

Problem

A lack of access to mental health specialists and a fear of the stigma attached to seeking help often means that individuals in need of care prolong seeking treatment, receive treatment from unqualified individuals, or go straight to the hospital without a consultation or diagnosis, wasting time and money.

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Solution

Maya is helping mental health patients in Bangladesh overcome barriers to access and the stigma associated with mental disorders by connecting them to mental health specialists through an anonymous, web-based platform. Maya currently reaches 1 million monthly active users and supports them in making more informed decisions about their healthcare.

Milestone

Date Unknown
New Country Implemented In
Pakistan
Date Unknown
New Country Implemented In
Bangladesh
Date Unknown
New Country Implemented In
Saudi Arabia
Date Unknown
New Country Implemented In
United Arab Emirates