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A special WhatsApp channel available to everyone living in Singapore was created to offer quick and reliable updates on the COVID-19 situation.

The Open Government Products team used three tools to adapt Whatsapp and create a rapid information sharing system. 1) AI Translation -Singapore has four official languages – Chinese, English, Malay and Tamil. Government used an AI tool to rapidly translate the material from English, so that every community receives the information as quickly as possible. 2) Make it easy to sign up -People spec...
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The Open Government Products team used three tools to adapt Whatsapp and create a rapid information sharing system. 1) AI Translation -Singapore has four official languages – Chinese, English, Malay and Tamil. Government used an AI tool to rapidly translate the material from English, so that every community receives the information as quickly as possible. 2) Make it easy to sign up -People specify their desired language through an easy sign up form. Singapore used Form.Sg, a tool that allows officials to launch a new mailing list in 30 minutes and connect to other government systems. A government-built form ensures that data is end-to-end encrypted and connected to the government cloud. 3) Fast updates - The team was able to increase the number of messages sent to 500 per second.
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Emergency Communication
  
Policy-Related
  
UNDP Singapore
  

Implemented In:

Singapore

SingaporeSEE LESS

1
Country Implemented In

Milestone

Feb 2020
New Country Implemented In
Singapore