Updated May 05, 2020

A global not-for-profit organization that provides free confidential crisis intervention via SMS message.Anxious about coronavirus? Stuck at home with an abuser?Reach out to a Crisis Counselor.US and Canada: text 741741UK: text 85258 | Ireland: text 086 1800 280

1) You’re in a crisis. Crisis doesn’t just mean thinking about ending your own life. It’s any painful emotion and anytime you need support. So, you text us at 741741. Your opening message can say anything. Keywords like “HOME,” “START” and “HELLO” just help us identify how people hear about us. 2) The first two responses are automated. They tell you that you’re being connected with a Crisis Cou...
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1) You’re in a crisis. Crisis doesn’t just mean thinking about ending your own life. It’s any painful emotion and anytime you need support. So, you text us at 741741. Your opening message can say anything. Keywords like “HOME,” “START” and “HELLO” just help us identify how people hear about us. 2) The first two responses are automated. They tell you that you’re being connected with a Crisis Counselor and invite you to share a bit more.The Crisis Counselor is a trained volunteer, not a professional. They can provide support, but not medical advice. 3) It usually takes less than five minutes to connect you with a Crisis Counselor. (It may take longer during high-traffic times).When you’ve reached a Crisis Counselor, they’ll introduce themselves, reflect on what you’ve said, and invite you to share at your own pace. 4) You’ll then text back and forth with the Crisis Counselor. You never have to share anything you don’t want to.The Crisis Counselor will help you sort through your feelings by asking questions, empathizing, and actively listening. 5) The conversation typically ends when you and the Crisis Counselor both feel comfortable deciding that you’re in a “cool,” safe place.After the conversation, you’ll receive an optional survey about your experience. This helps us help you and others like you!
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Emergency Communication
  
Schwab Foundation
  

Focus Areas:

Mental Health and Digital Inclusion & Connectivity

Mental Health and Digital Inclusion & ConnectivitySEE LESS

Implemented In:

United States, Canada, Ireland and 1 MoreSEE ALL

United States, Canada, Ireland and United KingdomSEE LESS

4
Countries Implemented In

Problem

There’s no way around it: the world is really scary right now. Now that Coronavirus is sweeping the globe as a pandemic, we’re all afraid for the health of ourselves and our loved ones. People all across the world are pinching pennies to make rent and support their families. Parents are forced to put their work (and potentially income) on hold to homeschool their kids… that is if their kid is even old enough for school. If not, then they suddenly need to provide 24/7 childcare while keeping up a job. And, everyone everywhere must stay away from social situations. It’s scary. And isolating. And lonely. Yet, we have the tools at our fingertips to help each other. Even in isolation, we’re still connected.

Target Beneficiaries

Text HOME to 741741 to connect with a Crisis Counselor
Free 24/7 support at your fingertips US and Canada: text 741741 UK: text 85258 | Ireland: text 086 1800 280

Milestone

Jan 2020
New Country Implemented In
United Kingdom
Jan 2020
New Country Implemented In
Ireland
Jan 2020
New Country Implemented In
Canada
Jan 2020
New Country Implemented In
United States