Updated May 30, 2020

Derek Willis

Send Message

Our objective is to accelerate learning about strategies to combat COVID-19 and minimize its impact on society.

The Expert Helpdesk leverages OnFrontiers’ enterprise product – a SaaS platform that allows organizations to build their network of experts and access new expertise through a global expert marketplace. Helpdesk customers can ask any questions they have related to COVID-19, and can then be introduced to an expert on that topic who is ready to jump in and start helping. Consultations can be condu...
SEE ALL
The Expert Helpdesk leverages OnFrontiers’ enterprise product – a SaaS platform that allows organizations to build their network of experts and access new expertise through a global expert marketplace. Helpdesk customers can ask any questions they have related to COVID-19, and can then be introduced to an expert on that topic who is ready to jump in and start helping. Consultations can be conducted over the phone, within two days of the initial request. While some experts charge for their services, others provide their services pro bono. All of our experts are handpicked and qualified to provide guidance and expertise regarding specific focus areas related to the COVID-19 response, including: transmission, treatment, and prevention; collaborations between the public and private sector; and understanding and communicating risk. We are currently launching new focus areas for regional responses, remote work, and supply chains, and will add more areas based on demand.
SEE LESS
Prevention
  
Global Innovation Exchange
  

Stage 3: Proof of Concept

We have added more than 100 experts to the Covid-19 Expert Helpdesk from over 20 countries. Our objective is to help developing countries prepare for & adapt to the impact of Covid-19. Our experts: https://covid.onfrontiers.com/experts/ppcollab
Registered in United States as For-Profitin United States as For-Profit

Focus Areas:

Communication with Communities, Health Systems, Public-Private Partnerships and 3 MoreSEE ALL

Communication with Communities, Health Systems, Public-Private Partnerships, Agriculture, Education and TechnologySEE LESS

Implemented In:

Brazil, Colombia, China and 13 MoreSEE ALL

Brazil, Colombia, China, United States, Peru, Mexico, Kenya, India, France, United Kingdom, Venezuela, Tanzania, Switzerland, Spain, South Korea and SingaporeSEE LESS

16
Countries Implemented In
100
Customers
15
Employees
$10,000
Funds Raised to Date

Problem

We believe that the success of COVID-19 response efforts is critically dependent on the pace at which knowledge and expertise is shared. Without an effective means of sharing information and facilitating global communication related to COVID-19, millions of people around the world may die unnecessarily.

}

Solution

We are currently developing the COVID-19 Expert Helpdesk to facilitate global communication related to the COVID-19 pandemic response. The Helpdesk enables decision makers to tap into expertise from qualified professionals on any topic related to the pandemic response, anywhere in the world, within hours. Our efforts to develop the Helpdesk are well underway and our panel of COVID-19 experts continues to grow. You can view our list of experts here: https://covid.onfrontiers.com/experts/ppcollab.

Target Beneficiaries

Our goal is to make the Helpdesk available to any organization or company that needs assistance in responding to COVID-19. The Helpdesk enables decision-makers to tap into expertise from qualified professionals on any topic related to the pandemic response, anywhere in the world, within hours.

Mission and Vision

Our solution will save lives around the world by facilitating rapid, efficient, and well-informed responses to the COVID-19 pandemic. The Helpdesk aims to provide human knowledge connections as easily and rapidly as possible. Organizations and decision makers will have the opportunity to engage experts without an extensive administrative process, while protecting confidentiality, and steering clear of conflicts of interest.

Competitive Advantage

As of today, OnFrontiers has worked with more than 100 clients across multiple sectors, with international development being the largest sector. OnFrontiers serves multiple philanthropic foundations, impact investors, and development implementers. There are over 3,000 registered experts in the OnFrontiers global marketplace who have been curated from the public and private sector. OnFrontiers has created recruiting channels to rapidly source from a much broader pool of experts on demand in order to continually address the needs of our clients. Our global expert marketplace spans 100 countries and topics in global health, but also in many other disciplines which may become important to addressing highly specialized topics related to the pandemic.

Planned Goals and Milestones

We are seeking funding that will enable us to rapidly scale-up our capacity to conduct the following activities: 1. engage and train up to 300 users, 2. vet and recruit up to 100 experts, 3. document & disseminate learnings, and 4. overall management of the project.
Funding Goal100,000
Projected Cumulative Lives Impacted5
New Implemented CountriesBrazil, Germany, Colombia, China, Peru, Mexico, Kenya, France, United Kingdom, Venezuela, Tanzania, Switzerland, South Africa, Singapore, Sierra Leone
Recruit1 full-time staff
New FeatureOnFrontiers will develop a translation of the service to Spanish, Portuguese, and French to improve accessibility for developing countries.

The Team Behind the Innovation

Our team includes a highly-experienced group of international development and global health experts with experience working on multiple continents. More details are available at the following link: https://onfrontiers.com/about

EXECUTIVE TEAM INCLUDES WOMEN

Milestone

May 2020
Recognition ReceivedVERIFIED
Apr 2020
New Country Implemented In
Brazil, Colombia, China, United States, Peru, Mexico, Kenya, India, France, United Kingdom, Venezuela, Tanzania, Switzerland, Spain, South Korea and Singapore
Mar 2020
New Product Or Service
Launching COVID-19 Expert Helpdesk with initial cohort of experts