The "Ask Jamie" virtual assistant was designed in 2014 as an online service to answer questions from the public related to information across 70 government agency websites. The chatbot was recently enhanced to improve accuracy by addressing questions using machine learning. It is also able to analyse datasets to detect trending topics. In addition to the usual websites, users are also able to access the bot via Facebook Messenger and Telegram. Since 1 February 2020, the enhanced chatbot has addressed more than 72,000 queries related to the virus, and helped to reduce overall volume of calls into call centres.