Updated Apr 15, 2020

Ask Jamie

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Ask Jamie is a virtual assistant (VA) that can be implemented on agency websites and trained to be able to answer queries within specific domains, enabling us to respond decisively and swiftly to the COVID-19 outbreak with a suite of digital tools to help disseminate timely and accurate information to Singaporeans.

The "Ask Jamie" virtual assistant was designed in 2014 as an online service to answer questions from the public related to information across 70 government agency websites. The chatbot was recently enhanced to improve accuracy by addressing questions using machine learning. It is also able to analyse datasets to detect trending topics. In addition to the usual websites, users are also able to a...
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The "Ask Jamie" virtual assistant was designed in 2014 as an online service to answer questions from the public related to information across 70 government agency websites. The chatbot was recently enhanced to improve accuracy by addressing questions using machine learning. It is also able to analyse datasets to detect trending topics. In addition to the usual websites, users are also able to access the bot via Facebook Messenger and Telegram. Since 1 February 2020, the enhanced chatbot has addressed more than 72,000 queries related to the virus, and helped to reduce overall volume of calls into call centres.
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Emergency Communication
  
Policy-Related
  
UNDP Singapore
  

Focus Areas:

Communication with Communities, AI and Technology

Communication with Communities, AI and TechnologySEE LESS

Implemented In:

Singapore

SingaporeSEE LESS

1
Country Implemented In

Milestone

Feb 2020
New Country Implemented In
Singapore